HELP & SUPPORT
How often should I wash my wig/ extensions?
Wash your hair regularly as you wish. The frequency depends on the quality and intensity of hair usage. Hair should look neat. Remember to moisturize them.
How long hair can I have?
In case of full lace wigs and hair extensions, the length of hair can range from 25 to 66 cm. As for the lace frontal, the hair has a length in the range of 25 to 50 cm.
What is HairWorld's hair quality?
Our hair is of the highest quality, Remy type (their scales close in exactly the same direction, ensuring longevity of usage), virgin and always from one donor. This means that you will not encounter artificial and synthetic bristle additives.
How to choose the right hair color?
If you have a problem with choosing the right color based on the palette visible next to each product, you have the option of buying a color tester.
How can I be sure that you sell natural hair?
Our hair is subjected to regular quality checks. We have quality certificates: ISO 9001, ISO 9000, ISO 14001, ISO 14000, ISO 20000, OHSAS / OHSMS 18001, IATF16949, HSE, ISO 14064, QC 080000, GMP, BSCI. In addition, it is very easy to check the naturalness of hair by burning a thin strand. Burned synthetic hair will give a very unpleasant odor, while a natural one, neutral smell.
What is HairWorld's durability?
It all depends on the quality of usage. Proper care can guarantee their lifespan from 1.5 to 2 years.
How to return purchased hair?
It is not possible to return the purchased hair, as each order is individually prepared for a given customer.
How long does it take to prepare the hair for shipping?
It is an individual matter. It all depends on the type of product and the parameters that the customer ordered. The average time of hair preparation is from several days to several weeks.
How can I contact you?
The easiest and the fastest way is to use our contact form. We respond to every message within 24 hours.